Deliveroo Qatar Rider Privacy Policy

1. We have your consent. We ask for your consent when we need it, for example, to process:
2. 1. sensitive personal information. We use biometric data for facial recognition to perform identity verification & eligibility checks, so we can verify i) who you are, ii) that you match the identity presented in the identification and right to work documents you provide so we can prevent the use of fake identities or anyone impersonating genuine Riders, iii) your eligibility to work. We do this by, every now and then, asking you to submit a “selfie” of yourself and a photo of your identity document. Your selfie will be compared with the photo in the identity document. This comparison is made automatically using an identity verification platform with facial recognition, operated by our service provider called Onfido or alternatively you can choose to use the manual check option where a member of our team will review your documents.
   2. to keep these records for auditing and storing evidence of these checks; and
   3. other activities where we’ve asked you to confirm your consent first.
3. To perform a contract we entered into with your employer and provide Deliveroo services, like:
4. 1. managing the onboarding process so that you’re set up to ride quickly, compliantly and efficiently;
   2. checking you are legally compliant and complying with our internal policies, when riding with Deliveroo, by seeing road licence and insurance checks (where permitted by law);
   3. to check eligibility requirements to use selected third-party products or services if available;
   4. providing Riders with access to the Rider App, create a Rider account and managing use of both, as a means of Deliveroo engaging your services, including to enable Riders to accept orders;
   5. managing orders and delivery operations. Deliveroo uses automated decision-making to assign orders based on your location and your vehicle type, ensuring that orders are allocated in the most efficient way. A completed delivery is the collection of order item(s) from one or more Partners and delivery to one or more customer(s). We analyse your information and automatically confirm which deliveries are completed. You can choose to unassign from a delivery at any time through the Rider App, where possible, or by contacting Rider Support. In addition, you can simply reject offers of orders freely;
   6. communicating with you about operational information, including standards to be performed, relating to deliveries, such as closed zones, any important changes or developments to the Rider App/s;
   7. enabling Rider Support, tech, Customer Services and engagement teams to communicate with you to ensure deliveries run smoothly and complaints can be resolved promptly, help you with any issues, get feedback, manage enquiries or complaints and fix any bugs or other technical issues in the Rider App using technical information relating to your device;
   8. calculating and administering payments and informing your employer of the same for deliveries and, where available, any referrals;
   9. enabling Rider access to Deliveroo Rider kit, where available, including use of the Deliveroo Rider kit store website and services to order, pay for and receive delivery of Deliveroo Rider kit; and
   10. administering and developing rider events and other rider initiatives.
5. to comply with our legal or regulatory requirements, including
   1. keeping records of payments we made to your employer for your services;
   2. calculating and administering taxes including, if applicable, withholding taxes and to report necessary tax information to relevant authorities;
   3. responding to legal and regulatory requests from relevant authorities;
   4. checking compliance with our internal policies to protect our reputation and mitigate legal risks and any other legal or regulatory requirements; and
   5. to enable you to use or benefit from an insurance policy, if applicable;
   6. to carry out audits and inspections

6. to exercise our legitimate interests, including

   1. understanding and maintaining the Rider fleet and improving Rider experiences by, for example:

      1. getting your feedback on your Rider experience;
      2. where available, informing you about opportunities in connection with the services you provide for Deliveroo, such as by riding at certain times;
      3. sending you news and information in connection with riding with Deliveroo, the Rider community or to help you to understand more about Deliveroo generally, including updates, tech updates, or information to help you to find appropriate road safety equipment, for example;
      4. if applicable, enabling your referrer to understand whether they are eligible to receive a referral fee, if you use a referral code in your Rider application;
      5. administering and developing Rider events and other Rider initiatives; and
      6. running campaigns to attract more Riders. We sometimes also use anonymous or aggregated forms of your information in the media or in rider onboarding campaigns (from which you are not identifiable).

   2. keeping our business, systems and services running, improving and growing, by for example:

      1. making sure the Rider App/s are working properly: We analyse technical information about your device to help us understand how our Rider App/s is used and whether there’s anything affecting the technical functionality of the Rider App/s. With this information we can make sure the Rider App/s are working properly with your device, that it’s secure and so we can spot and fix any bugs or issues. When you use our Rider App/s technical information is gathered using cookies or other similar technologies to remember you when you log in (enable auto-login) and to ensure the Rider App is working properly with your device (application programming interface (“API”) authentication);
      2. managing delivery operations: we analyse personal information in order so we can make the most efficient decisions using automated means when offering you orders, based on your location and your vehicle type;
      3. improving the quality and efficiency of our services: We analyse historical data (such as your past order progress swipes and other Rider App usage, feedback you gave about orders and your historical location data), Partner or Rider experience, inefficient deliveries or damage to Deliveroo, so we can learn from it and design, develop and test new or improved tools, processes, services or systems;
      4. creating promotional offers: we analyse information about your past rides to make certain assumptions about the types of promotional offers that we might offer;
      5. training our algorithms and automated tools: we need information to train our algorithms (like our order despatch algorithm) to make the most effective and accurate decisions;
      6. improving how we interact with you: We evaluate how we’ve interacted with you, your engagement and how you use the Rider App/s to improve how we interact with you (such as communications or Rider App functionality);
      7. encouraging Deliveroo’s network efficiency;
      8. making sure information is relevant: we send you information most relevant to the locations where you most often work;
      9. resolving issues: we use information about you and your deliveries to enable our Rider Support, tech and engagement teams to help you with any issues, enquiries or complaints efficiently and effectively, including to fix any bugs or other technical issues in the Rider App using technical information relating to your device;
      10. creating a positive experience for Riders, our customers and our Partners: we use information to evaluate and improve the quality of Deliveroo services, content and advertisements; and
      11. contacting you with marketing communications We use your information to contact you by email, post, phone, message, push notifications or in-app messages about Deliveroo’s products and services for marketing purposes, updates, promotions, or for any purposes as set out in this Privacy Policy or amended versions of it.

   We’ll let you know about products and services that are useful to you as a Rider and/or any promotions from third party partners which are designed to support your provision of services to Deliveroo. If we need consent,, we will check that we have your consent or that you have not objected to hearing from us, as applicable, before we contact you. You have the option to unsubscribe from promotional communications.

   We may also use information or comments you’ve made about Deliveroo for marketing purposes. By making these comments about Deliveroo, you expressly agree to allow us to use them for marketing purposes in general.

   3. to help protect our business by, for example

      1. exercising or defending legal claims and protecting the rights of Deliveroo, Riders, Partners, customers or others, including determining our liability;
      2. enforcing the terms of any agreements we have entered into with your employer and keep records of such enforcement;
      3. monitoring and analysing to detect and prevent potential harm from possibility of prohibited or illegal activities or breaches of any of our policies or conditions of being a Deliveroo Rider (e.g. by misusing the Rider App, or acting fraudulently), much of which is done by automated means. Breaches like these may result in us disabling your use of the Rider App or no longer using you as a Deliveroo Rider, if we have the right to do so;
      4. being fair and efficient by using automated systems to provide a more accurate, fair and efficient way of analysing information, particularly when verifying your identity and right to work documentation, identifying suspected fraud and instances of potential breaches the conditions of being a Deliveroo Rider. However, we never use solely automated processes to make a decision about whether to stop using a Rider;
      5. investigating any complaints or incident reports relating to you or other Riders and to prevent fraud or other misuse of our systems and services; and
      6. detecting and preventing security or fraud risks and implementing measures to mitigate those risks to ensure the integrity and security of the Rider App/s and Deliveroo’s systems and network (e.g. enabling auto-login to the Rider App/s for API authentication).

1. Deliveroo group companies: We share your information internally, with other Deliveroo group companies carrying out certain processing activities;
2. Third parties:: We share your information with third party service providers that provide services on our behalf, including:
3. 1. Your employer.
   2. IT service providers: including cloud, software, analytics, communications and data storage providers.
   3. Operational service providers:including feedback and survey providers, background and right to work verification and onboarding providers, our support service providers, payment providers, user research partners, professional advisors, financial and administrative services providers and other suppliers, business partners, contractors and subcontractors.
   4. Partners and customers: we provide limited information, when needed, to Partners and customers whose orders you accept.
   5. Insurance companies: if you decide to purchase third party products or services (such as insurance), or where you are enrolled into a Deliveroo insurance policy, you or the provider may request that we provide your information to the provider to enable them to provide the products, services or policy to you, so we will share this information for this purpose. We may also need to share your information with our insurers to establish whether we are liable for any incident you have been involved in whilst providing services to us.
   6. Rider promotional partners: if you have indicated an interest in their services.
   7. Anyone who refers you to us as a Rider (if applicable): Your referrer will be given updates about progress towards their referral fee in relation to you, such as if you’ve reached the required orders for them to receive their fee or if their referral has been unsuccessful.
   8. Media: where we have the legal right to do so, such as if you share (including by publishing or causing to be published) any details about your Rider services for Deliveroo which are misleading or inconsistent with our records of your Rider services for Deliveroo, including regarding details about your earnings, we may share your information (such as in the form of a correction) with the media.
   9. Prospective businesses or shareholders. If our business is preparing for or enters into a joint venture, purchase, sale or merger, your information may be disclosed or transferred to the actual or prospective target company, new business partners or owners or their advisors, to help carry out any necessary due diligence exercises, manage or complete the process.
   10. Public authorities and enforcement agencies. While we shall exert efforts to maintain your privacy, we may be obliged or under a duty to disclose your personal information to governmental or private entities, or any other third-party, if ordered to do so by a judicial ruling or similar legal order and we we believe it is necessary to do so to comply with the law and / or to cooperate with any law enforcement agency. We may also share information if need to report illegal activity or we believe that disclosing your personal information is necessary to prevent any physical harm or financial loss to any third-party, including exchanging information with other companies and organisations for the purposes of fraud protection and prevention.
   11. Professional advisors, auditors and consultants or other third parties who help us to ensure we are compliant with laws and regulations, internal policies or helping us to protect Deliveroo by enforcing the terms of our contracts or, for example, if we’re in a dispute or need to protect the rights of Deliveroo, Partners, customers or other, including to prevent fraud and abuse.
   12. In an emergency or to prevent crime. We may need to share your information with other third parties who we think may be able to help where we reasonably believe that you or another person has been harmed or is at risk of harm in connection with your Rider services for Deliveroo. We may also share information with those third parties as we reasonably consider necessary in order to detect or prevent crime, e.g. the police, emergency services.

We have implemented procedures to deal with any personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Unfortunately, the transmission of personal information via the internet is not completely secure. Although we take steps to protect your personal information, we cannot guarantee the security of your personal information transmitted to the Rider Site or the Rider App; any transmission is at your own risk. Once we have received your personal information, we will use strict procedures and security features to try to prevent unauthorised access.

Where you have chosen a password which allows you to access certain parts of the Rider App or Rider Site, you are responsible for keeping this password confidential. You must keep any password you create, or other secure login method, secret, and prevent unauthorised access to your account. We advise you not to share your password with anyone.

1. The right to access. You have the right to receive a copy of the personal information we hold about you and to check that we are lawfully processing it. This includes the right to obtain a statement about the types of personal information we process, why we process it and with whom and where it is shared, as well as how long we keep hold of it, all of which is included in this Privacy Policy.
2. The right to rectification. You are entitled to have any incomplete or inaccurate information we hold about you completed or corrected, though you will need to supply supporting evidence to verify the accuracy of the corrected information you provide to us.
3. The right to restrict processing. You have the right to block or suppress further use of your information in certain circumstances. When processing is restricted, we may still have a lawful reason to store your information, but we will not use it further.
4. The right to erasure. This means that you can request the deletion or removal of certain of the information that we hold about you where there is no good reason for us continuing to process it. This right is not absolute and only applies in certain circumstances.
5. The right to withdraw consent. Where we rely on consent to use your information, you have the right to withdraw that consent at any time. Withdrawing consent will not, however, make unlawful our use of your information before you withdraw your consent. Where we’ve asked for your consent in order to provide certain services to you, if you withdraw your consent, we may not be able to provide them.
6. The right to object to processing. You have the right to object to certain types of processing if it is no longer necessary to process it to achieve the purposes for which your information was collected or if decisions are made about you based solely on the automated processing of your information and that automated processing can lead to discriminatory outcomes or where your information has been collected beyond the extent required, is discriminatory, unfair or illegal. You can object by contacting us using the details set out below.
7. The right to data portability. You have the right to receive the information you provide to us, in a structured, commonly used and machine-readable format which you can transfer to another service provider or other third party who is a data controller. This right is not absolute and only applies in certain circumstances.

To exercise any of these rights, please contact our Rider Support team in the first instance, at (+974) 44196558. If they aren’t able to resolve your request or you’d like to escalate your request, you can email [email protected]

If you are unhappy with how we have handled your information you can contact your local data protection authority. In Qatar, this is the Data Protection Office, a body independent of Qatar Financial Centre which administers all aspects of data protection within the QFC. You can find more information about the Data Protection Office, including how to submit a complaint to them, at: https://www.qfc.qa/en/operating-with-qfc/data-protection

We would, however, really appreciate the chance to deal with your concerns before you approach your local data protection authority and so we please ask that you contact us first.